Privacy Policy
Restaurant’s cancellation refund policy typically balances customer satisfaction with the prevention of food waste. Standard policies offer full refunds if a customer cancels before food preparation begins, usually within 5 minutes of placing the order. After this window, cancellations are generally not permitted.
Order Cancellation & Refund Policy
- Customer-Initiated Cancellations
Before Confirmation:
You are eligible for a 100% full refund if you cancel within 5 minutes of placing your order and before it has been confirmed by the kitchen.
After Confirmation/Preparation:
Because our kitchen begins preparing orders immediately, we cannot accept cancellations or issue refunds once the order has been confirmed or preparation has started.
No-Shows:
If a customer fails to pick up an order, the order is forfeited and no refunds will be issued.
- Order Errors & Discrepancies
Incorrect Items:
If you receive a different item than what was stated on your receipt, please notify us immediately. You may be asked to return the incorrect food in its original container. We will refund the sales price of the incorrect item or offer store credit.
Missing Items:
If an item is omitted from your order, notify us immediately. We will refund the missing item to your original payment method or issue a store credit.
- Large Group & Catering Cancellations
48-Hour Notice:
Cancellations must be made at least 48 hours prior to the scheduled event time to receive a full refund.
Late Cancellations:
Cancellations made within 48 hours are subject to a 50% cancellation fee, as food has already been sourced and prepped